Clear Terms, Honest Service
Refund and Payments
Simple payment options and a transparent cancellation policy — so you always know where you stand before, during and after your booking with us.
About This Policy
About Our Refund and Payment Terms
Shri Vrindavan Ji Tour believes in clear, upfront communication when it comes to money. This page explains how payments are collected, how much advance is needed to confirm your transport, stay or pilgrimage tour booking, and what happens if your plans change.
Our aim is to make cancellations and refunds as simple and fair as possible, while ensuring we can continue to guarantee quality vehicles, properties and guides for every traveller.
Before You Pay
Payment Terms & Booking Tips
Payment Structure
How Payments Work
- A booking advance of 25-50% confirms transport, stay or tour services.
- The remaining balance is payable before or on the day of service.
- A confirmation receipt is shared for every payment received.
- All package prices are shared in writing before payment is collected.
Booking Tips
Good to Know
- Keep your payment receipt and booking confirmation handy during travel.
- Inform us of any cancellation as early as possible to maximise your refund.
- Refunds are processed only to the original mode of payment.
- For urgent changes, contact us directly on WhatsApp or phone.
Accepted Methods
Ways You Can Pay
We keep payments simple and secure with multiple options to suit your convenience.
UPI
Google Pay, PhonePe, Paytm and all UPI apps
Instant Confirmation
Debit / Credit Card
Visa, Mastercard, RuPay accepted
Secure Payment Link
Net Banking
Direct transfer from all major Indian banks
NEFT / IMPS / RTGS
Cash
Accepted at the time of pickup or check-in
Receipt Provided
Why Trust Our Policy
What Makes Our Terms Fair
Secure Payments
All digital payments are processed through secure, encrypted payment gateways.
Clear Receipts
Every payment, advance or balance, comes with a written confirmation.
Quick Refund Processing
Eligible refunds are processed within 7-10 business days.
No Hidden Deductions
Refund percentages are shared upfront — no surprise charges later.
Simple Steps
How the Refund Process Works
Raise a Request
Inform us about your cancellation via call, WhatsApp or the form on this page.
Eligibility Check
We check your booking date against our cancellation timeline to confirm the refund percentage.
Confirmation Shared
You receive a written confirmation of the refund amount and expected processing time.
Refund Processed
The eligible amount is credited back to your original payment method within 7-10 business days.
Cancellation Timeline
Refund Policy at a Glance
The closer your cancellation is to the travel date, the lower the refund percentage, since vehicles, rooms and guides are reserved in advance on your behalf.
| Cancellation Made | Refund of Advance Paid | Notes |
|---|---|---|
| 7+ days before travel date | 90% Refund | Small processing deduction applies |
| 3-6 days before travel date | 50% Refund | Partial vehicle/room cost already committed |
| 1-2 days before travel date | 25% Refund | Limited time to reallocate booking |
| Same day / No-show | No Refund | Vehicle, guide or room already arranged |
| Cancelled by us (rare cases) | 100% Refund | Full refund or free rescheduling offered |
Important Notes
Things to Keep in Mind
A few additional points that apply to all bookings, payments and refund requests.
Refunds are issued only to the original payment source, not as cash.
In case of unavoidable circumstances (weather, closures), free rescheduling is offered first.
For disputes or delays, our support team can be reached directly for quick resolution.
Common Questions
Refund and Payments FAQ
We accept UPI, debit/credit cards, net banking and cash payments. A booking confirmation receipt is shared for every payment received.
A booking advance of 25-50% of the total package value is generally required to confirm transport, accommodation or tour bookings, with the balance payable before or on the day of service.
Refund eligibility depends on how early the cancellation is made. Cancellations made well in advance receive a higher refund percentage, while last-minute cancellations may attract higher deductions.
Eligible refunds are processed within 7-10 business days to the original mode of payment after the cancellation request is confirmed.
Need Help?
Raise a Refund or Payment Query
Why Trust Our Process?
- Transparent refund percentages shared upfront
- Quick processing within 7-10 business days
- No hidden deductions or surprise charges
- Free rescheduling offered where possible
- 24×7 support throughout the resolution process
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