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Terms & Conditions
These terms govern all bookings and services with Shri Vrindavan Ji Tour. Please read them carefully before using our services.
Introduction
About These Terms
These Terms & Conditions (“Terms”) set out the rules and responsibilities that apply when you use any service provided by Shri Vrindavan Ji Tour — including taxi hire, hotel booking, VIP Darshan arrangements, tour packages and cultural experiences.
By making a booking or using our services — whether through our website, WhatsApp or phone — you confirm that you have read, understood and agreed to these Terms. If you do not agree, please do not proceed with a booking.
Last Updated: January 2025 | Jurisdiction: Mathura, Uttar Pradesh, India
At a Glance
Key Terms Summary
A quick overview of the most important points — full details follow below.
Booking
A booking is confirmed only after advance payment is received and a confirmation is sent.
Payment
Advance of 20-30% required to confirm. Balance due before or at service start.
Cancellation
Refund eligibility depends on notice period. No-shows are non-refundable.
Liability
We are not liable for delays due to weather, road conditions or third-party factors.
Section 1
Booking Terms
📋 1.1 — Making a Booking
- Bookings can be made via our website form, WhatsApp (7417204664) or by phone.
- A booking request is not confirmed until we send you a written or WhatsApp confirmation message.
- You must provide accurate details including your name, mobile number, travel date, destination and service type.
- We reserve the right to decline a booking at our discretion without providing a reason.
✅ 1.2 — Booking Confirmation
- A booking is confirmed only after the required advance payment is received.
- A confirmation message with all booking details will be sent via WhatsApp or SMS.
- Please review your confirmation carefully and notify us immediately of any errors.
- Bookings are subject to availability of vehicles, hotel rooms and Darshan slots.
🔄 1.3 — Changes to Booking
- Minor changes (pickup time, drop-off point) can be made with at least 2 hours’ notice.
- One free rescheduling is allowed if requested at least 24 hours before the service date.
- Significant itinerary changes are subject to availability and may incur additional charges.
- Change requests must be made via WhatsApp or phone and are effective only upon our written acknowledgement.
Section 2
Payment Terms
💳 2.1 — Payment Methods & Advance
- Payments are accepted via UPI, bank transfer and cash.
- A minimum advance of 20-30% of the total booking amount is required at the time of confirmation.
- Balance payment is due before or at the commencement of the service.
- We do not store payment card or bank account details on our systems.
🧾 2.2 — Pricing & Additional Charges
- All quoted prices are inclusive of driver allowance, fuel and toll charges unless otherwise stated.
- Parking fees, entry tickets and guide fees are charged separately unless included in the package.
- Waiting charges apply beyond 30 minutes of grace time from the confirmed pickup time.
- Additional kilometres or hours beyond the agreed scope will be charged at the applicable rate.
Section 3
Cancellation & Refund Terms
| Cancellation Notice Period | Refund on Advance Paid |
|---|---|
| 72 hours or more before service | 90% refund |
| 48 to 72 hours before service | 50% refund |
| 24 to 48 hours before service | 25% refund |
| Less than 24 hours / No-show | Non-refundable |
💸 3.1 — Refund Processing
- Eligible refunds are processed to the original payment method within 5 to 7 business days.
- Cancellation requests must be submitted via WhatsApp or phone and acknowledged by us in writing.
- Refunds are not applicable for no-shows or cancellations made with less than 24 hours’ notice.
- Hotel booking cancellations are additionally subject to the individual hotel’s own cancellation policy.
🌦️ 3.2 — Force Majeure Cancellations
- If a service is cancelled due to natural disasters, extreme weather, government restrictions or road closures, we will offer a full rescheduling without penalty.
- In such cases, a refund may be offered at our discretion if rescheduling is not feasible.
- We are not liable for any additional costs (flights, accommodation elsewhere) arising from such cancellations.
Section 4
Liability & Responsibilities
Our Responsibilities
What We Are Responsible For
- Providing the agreed service as confirmed in the booking.
- Ensuring vehicles are roadworthy and drivers are licensed and experienced.
- Communicating any significant changes to your booking promptly.
- Handling your personal data in accordance with our Privacy & Security Policy.
Limitations
What We Are Not Liable For
- Delays caused by traffic, road conditions, weather or events beyond our control.
- Loss, theft or damage to passengers’ personal belongings during the journey.
- Changes to temple Darshan timings or closures imposed by temple authorities.
- Any third-party services (hotels, guides) that fall outside our direct control.
Section 5
Passenger Conduct & Responsibilities
ID & Documentation
Passengers must carry valid government-issued ID for hotel check-in and Darshan arrangements where required.
Punctuality
Passengers must be ready at the agreed pickup point at the confirmed time. Waiting beyond 30 minutes attracts additional charges.
Respectful Behaviour
Passengers are expected to behave respectfully towards drivers, guides and staff at all times. We reserve the right to terminate service for misconduct.
Please Note
Important Notices
Key points every customer should be aware of before booking with us.
No Smoking / Alcohol
Strictly not permitted in our vehicles or during guided tours.
Personal Belongings
Passengers are responsible for all their belongings at all times.
Temple Dress Code
Appropriate attire is required for temple visits — guides will advise.
Quick Reference
Key Terms at a Glance
| Term | Detail |
|---|---|
| Booking Confirmation | Written/WhatsApp confirmation after advance payment received |
| Advance Payment | 20-30% of total booking amount |
| Balance Payment | Due before or at commencement of service |
| Free Rescheduling | Once, with at least 24 hours’ notice |
| Waiting Grace Period | 30 minutes from confirmed pickup time |
| Refund Processing Time | 5 to 7 business days |
| Governing Law | Laws of India — Courts of Mathura, Uttar Pradesh |
Section 6
Governing Law & Policy Changes
Jurisdiction
Governing Law
- These Terms are governed by and construed in accordance with the laws of India.
- Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Mathura, Uttar Pradesh.
- We encourage resolution through direct communication before any formal dispute process.
Updates
Changes to These Terms
- We may update these Terms from time to time to reflect changes in our services or legal requirements.
- The updated version will always be available on this page with the revised date clearly marked.
- Continued use of our services after an update constitutes your acceptance of the revised Terms.
Common Questions
Terms & Conditions FAQ
These terms apply as soon as you make a booking or use any service provided by Shri Vrindavan Ji Tour, whether via website, WhatsApp or phone.
Passengers are responsible for their own belongings at all times. Shri Vrindavan Ji Tour is not liable for any loss, theft or damage to personal items during the journey.
Minor itinerary adjustments can be made with prior notice. Significant changes are subject to availability and may involve additional charges.
These Terms are governed by the laws of India and any disputes are subject to the jurisdiction of courts in Mathura, Uttar Pradesh.
A grace period of 30 minutes is provided from the confirmed pickup time. Waiting beyond this period will attract additional waiting charges as per the applicable rate.
Questions?
Get in Touch
Other Ways to Reach Us
- WhatsApp: 7417204664
- Call: +91 7417204664
- All queries are responded to within 24 hours
- Disputes resolved through direct communication first
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