Your Trust, Our Responsibility
Privacy & Security Policy
We are committed to protecting your personal information and ensuring your data is handled with the utmost care, transparency and respect.
Our Commitment
We Take Your Privacy Seriously
This Privacy & Security Policy explains how Shri Vrindavan Ji Tour collects, uses, stores and protects your personal information when you use our website, make a booking or contact us via WhatsApp or phone.
By using our services, you agree to the practices described in this policy. We keep this document as clear and plain-language as possible — if anything is unclear, please reach out to us directly.
Last Updated: January 2025
Data Collection
What Information We Collect
We only collect information that is necessary to provide and improve our travel services.
Personal Details
Name, mobile number and email address provided during booking or enquiry.
Booking Information
Travel dates, destination, service type, number of travellers and special requests.
Usage Data
Pages visited, time spent on site and device/browser type — collected via standard web analytics.
Communication Records
Messages sent via WhatsApp, phone calls or the website contact form for service purposes.
Data Usage
How We Use Your Information
Primary Use
To Provide Our Services
- Confirm and manage your taxi, hotel or VIP Darshan bookings.
- Communicate booking details, updates and confirmations.
- Coordinate with service partners (hotels, guides) on your behalf.
- Process payments and send receipts or invoices.
Secondary Use
To Improve Our Services
- Understand how visitors use our website to improve content and navigation.
- Respond to enquiries, feedback and complaints efficiently.
- Send occasional service updates or offers — only with your consent.
- Comply with legal and regulatory requirements where applicable.
Full Policy
Detailed Privacy Terms
🔐 Data Storage & Retention
Your personal data is stored securely on our internal systems and is accessible only to authorised staff members who need it to deliver your booking. We retain your information for as long as your booking is active and for a reasonable period thereafter for accounting and legal compliance purposes. After this period, your data is securely deleted.
🤝 Sharing With Third Parties
We share your information only with service partners who are directly involved in fulfilling your booking — such as hotels, local guides or vehicle operators. These partners are bound to use your information solely for service delivery and are not permitted to use it for any other purpose.
- We do not sell your personal data to advertisers or data brokers.
- We do not share your data with unrelated third parties.
- We may disclose data if required by law or a valid government authority.
💳 Payment Data Security
We do not store any payment card numbers, bank account details or UPI credentials on our servers. All payments are processed through standard secure channels (UPI apps, bank transfers) and we only record the transaction reference and amount for our booking records.
🍪 Cookies & Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors interact with our pages. This data is anonymised and aggregated — it does not personally identify you. You may disable cookies in your browser settings at any time without affecting your ability to use our services.
🔗 Third-Party Links
Our website may contain links to external sites such as Google Maps, hotel booking platforms or payment portals. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information on those platforms.
📱 WhatsApp & Phone Communication
When you contact us via WhatsApp (7417204664) or phone, the conversation is used solely to assist with your booking or enquiry. We do not share the content of your messages with any third party other than directly relevant service partners, and only when necessary to complete your booking.
Your Rights
Your Data Rights
You have the following rights over the personal information we hold about you.
| Your Right | What It Means |
|---|---|
| Right to Access | Request a copy of the personal data we hold about you. |
| Right to Correction | Ask us to correct any inaccurate or incomplete information. |
| Right to Deletion | Request deletion of your data once your booking is complete. |
| Right to Opt-Out | Unsubscribe from any promotional messages at any time. |
| Right to Object | Object to any specific use of your personal data. |
How We Protect You
Our Security Measures
We take reasonable and practical steps to keep your personal data safe from unauthorised access, loss or misuse.
Secure Access Controls
Only authorised staff can access booking data.
No Card Data Stored
We never store payment card or bank details.
No Data Selling
Your data is never sold to advertisers or third parties.
Why Trust Us
Our Privacy Principles
Minimal Data Collection
We collect only what is genuinely needed to complete your booking — nothing more.
Full Transparency
We clearly explain what data we collect and how it is used — no hidden clauses.
Respect for Your Rights
We honour your right to access, correct or delete your data, promptly and without hassle.
Common Questions
Privacy & Security FAQ
We collect your name, mobile number, email address and travel details only when you make a booking or enquiry through our website, WhatsApp or phone.
No. We do not store any payment card or bank account details. Payments are handled through secure UPI and bank transfer channels.
Your information is shared only with service partners (hotels, local guides) who are necessary to fulfil your booking. It is never sold to advertisers or unrelated third parties.
You can request deletion of your personal data at any time by contacting us via WhatsApp at 7417204664 or through the contact form below.
Yes, you can opt out of any promotional communication at any time by replying “STOP” on WhatsApp or asking us to remove you from our list.
Get in Touch
Privacy Requests & Contact
Other Ways to Reach Us
- WhatsApp: 7417204664
- Call: +91 7417204664
- All privacy requests are responded to within 24 hours
- Data deletion requests are completed within 7 working days
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